Benefits of Online Registration
- You can check in for a flight from home or office;
- Online check-in starts 24 hours and ends 45 minutes before departure; one
- You choose the place convenient for you in the cabin;
- You print the boarding pass yourself. Upon arrival at the airport you do not need to contact the reception. 2
1 Check-in for Aeroflot flights from Delhi, Dubai, USA (New York, Los Angeles, Washington DC, Miami), Tel Aviv, Tenerife, Hanoi (only for flights departing on Mondays), China (Beijing, Shanghai) ends 1 hour before departure.
2 According to the requirements of the Turkish authorities, passengers registered independently, when departing from the airport of Antalya, must receive a boarding pass at the check-in counter no later than the end of check-in time for the flight.
You can check in for a flight if
- You travel by Aeroflot (SU) or subsidiary airlines (Russia (FV), Aurora (HZ)) 3 departing from Moscow (Sheremetyevo) or from other airports that have an Aeroflot registration system;
- You do not carry weapons, guitar, baggage in the passenger seat, as well as animals, including guide dogs, helper dogs, emotional support dogs, service dogs;
- You do not need the support service of a child without parents.
3 Except for flights: – joint operation flights under code-sharing agreement, on which Aeroflot is not the actual carrier; – flights of PJSC Aeroflot departing from the airports: Atyrau (GUW), Beirut (BEY), Bukhara (BHK), Burgas (BOJ), Varna (VAR), Gothenburg (GOT), Dublin (DUB), Cairo (CAI) , Kostanay (KSN), Kyzylorda (KZO), Ljubljana (LJU), Male (MLE), Split (SPU), Tehran (THR), Tivat (TIV), Shymkent (CIT); – flights of PJSC “Aeroflot” which is operated by the subsidiary airline “Russia”, departing from the airports of Bangkok (BKK), Denpasar (DPS), Colombo (CMB) and Paris (PAR); – charter flights of Rossiya Airlines (ticket numbers start at 195); – flights of PJSC “Aeroflot”, which are operated by the subsidiary airline “Aurora”, departing from Seoul (SEL) and all points of China (except HKG).
In the Russian Federation, the presence of paper boarding pass necessarily for passing to the gate. In case you could not print the boarding pass at home, you can print it at the self-check-in kiosks at the airport no later than 45 minutes before the departure time of the flight.
Registered passengers can check in at the airport no later than the end of the check-in time
- at Sheremetyevo airport – on special drop-off baggage racks
- at other airports (in the absence of Drop-off racks) – at the usual check-in counter
Pay attention to the rules of baggage. In case your baggage exceeds the free baggage allowance by weight, width or height, you need to pay for excess baggage.
You can clarify the departure terminal of your flight by referring to the “Online Scoreboard” section.
In the case of a preliminary reservation by a passenger of a seat in the cabin when purchasing a ticket, Aeroflot PJSC will make all possible efforts to ensure it is provided upon check-in, but may not always guarantee it.
If you are traveling in the Business class or are a member of the Aeroflot Bonus program at the platinum or gold level, you have the right to visit the superior lounges at Russian and international airports.
If, after going through the online check-in procedure, you need to change or return your air ticket, contact our contact center or contact your local Aeroflot representative.
Aeroflot Contact Center
+7 (495) 223-5555 for Moscow; 8-800-444-5555 For Russia; * 555 MTS, Beeline, Megaphone, Tele2 for Russia.
The online registration process is very simple:
When I printed my boarding pass, the paper was jammed in the printer. How to re-print?
You can use the “Reprint” boarding pass reprint service. To do this, you need to re-enter your booking and select reprint.
Is it possible to automatically earn miles on an Aeroflot Bonus account on SkyTeam flights?
Yes it is possible. To do this, you must specify the participant number / present the Aeroflot Bonus card when booking / buying a ticket or when checking in for a flight,
Can I earn award miles to my Aeroflot Bonus program during online check-in?
Yes, during check-in via the Internet, you can register your frequent flyer card number if it was not entered when booking a ticket.
What are my actions on arrival at the airport?
Upon arrival at the airport, check flight information on the information board. In the presence of baggage, you can pass it on the special racks of baggage drop-off. In the absence of Drop-off counters at other airports, your baggage will be accepted at the regular check-in counter not later than the check-in time. Please note the baggage and carry-on baggage regulations. If your baggage exceeds the free baggage allowance by weight, width or height, you will have to pay for excess baggage.
We draw your attention to the end of check-in for flights at the airport. If you carry only hand luggage and you do not need to print your boarding pass, you will need to pass security control upon arrival at the airport, and customs and border formalities for international transportation. After passing the pre-flight formalities, specify the gate number on the information boards, then proceed to the gate.
We ask you to calculate your time and arrive at the airport in advance for the passage of pre-flight formalities. Boarding of passengers on board the aircraft ends 20 minutes before the departure time of the flight indicated in your ticket.
Attention! In accordance with Art. 91. Federal Aviation Regulations "General rules for the air transport of passengers, baggage, cargo and requirements for passenger service, shippers, consignees" A passenger who is late for the time of the end of the check-in of passengers and baggage or boarding may be denied transportation by this flight.
To familiarize yourself with the airport plan, use the terminal diagrams. If you need help, please contact our airline staff.
How can I order special food at registration?
Special meals are made individually, so it must be ordered no later than 36 hours before the departure time of the flight. When registering the service order special food is not available.
What can I take with me on board the aircraft?
You can familiarize yourself with the rules for the transportation of hand luggage in the cabin of the aircraft in the section “Transportation of baggage and hand luggage”. Responsibility for the safety of baggage carried in the cabin is assigned to the passenger.
How long before the departure of my flight should I arrive at the airport if I check in via the Internet?
If you are traveling with baggage, which must be registered for transportation in the baggage compartment of the aircraft, you must arrive at the check-in counter of your flight no later than the end time of the check-in. If you only carry your hand baggage at the gate, you must arrive no later than 20 minutes before the departure time indicated on your ticket.
Can I earn award miles to my account in the Aeroflot Bonus program during registration via the Internet?
Yes, during online check-in, you can register your frequent flyer card number if it was not entered when booking a ticket.
Can I check in baggage online? How can I check in my baggage? How much baggage can I check in? How much will you have to pay for the advantage?
Check in baggage via the Internet is impossible. Luggage can be checked out at special drop-off luggage counters, at other airports (if there are no Drop-off racks) – at a regular check-in counter. no later than the end of the check-in for the flight.
What documents should I have with me?
How do I know if my flight is delayed?
You can clarify the terminal, the time of departure of your flight, referring to the section “Online scoreboard”.
Upon arrival at the airport, you will find all the necessary information on information boards in the departure lounge.
I arrived at the airport and found out about the delayed departure.
For passengers staying at the airport, the provision of services is organized to ensure a comfortable stay of passengers at the airport while waiting for departure during a delay / cancellation of the flight. For details, see the section On Delay / Cancellation of Flights.
What type of aircraft will we fly?
The type of aircraft indicated in the schedule, and about which you may have been informed when buying a ticket, may be changed for technical or operational reasons. To find out exactly which aircraft is being prepared for your flight, refer to the Flight Schedule page of our website.
Why do I have to provide my passport information when booking and / or registering?
In accordance with Art. 6 of the FEDERAL LAW of August 15, 1996 No. 114 FZ “On the Procedure for Exiting from the Russian Federation and Entry into the Russian Federation”, the control over visas or other permits for persons to enter a foreign country is the responsibility of the transport company (passenger carrier), if stipulated by the international treaty of the Russian Federation.
If I need help or advice at the airport, where should I go?
You can ask for help at the airport to any employee of Aeroflot. Even if the employee you turned to does not have the information you need, he will help you find it.
I have registered, but now I want to transfer to another place. How can I do it?
You can transfer to another place using the “Change Place” function. To do this, you need to re-log in (enter the reservation code and last name) in the Online Registration system and click the Change Location button. After replacing the seat, you need to re-print the boarding pass with the new seat and present it at the airport.
What should I do if I can not find free space?
This does not mean that there are no empty seats on the plane. For a number of reasons, not all of the seats that are actually on the plane are shown on the cockpit plan on the Internet or at the self-registration kiosk. Please contact your airport check-in counter.
I checked in and printed out my boarding pass, but when I left for the airport I forgot it at home. What should I do?
You need to contact the front desk of your flight at the airport, where you will be given a duplicate of your boarding pass. If self-check-in kiosks are installed at the airport of your departure, you can print your boarding pass using the Reprint function.
I checked in for the flight myself, but my plans have changed, and I will not be able to fly out. What are my actions?
If you have not checked in your baggage, it is possible to cancel the online registration yourself.
one. Search booking for cancellation.
Go to the Online Registration page. Specify booking details in the block “Select a flight for check-in” in the fields “Reservation code, ticket number, loyalty program number” and “your last name, in Latin letters”.
2 Scroll down the online registration page and click on the “Continue” button (activated after entering the reservation data).
3 Click on the cancel button “X” for the selected passenger.
four. A request for confirmation of cancellation will be displayed. To confirm the cancellation of registration, you must click on the “Cancel” button.
five. It is possible to cancel passenger check-in only if the baggage is not registered for the passenger. In case the baggage is registered – the User is shown an informational message about the impossibility of canceling the registration.
6 In case of successful cancellation of registration, the Online Registration page will be displayed. If there is one passenger in the reservation, only the block “Select passengers to check-in” will be displayed on the page. If there are 2 or more passengers in the reservation, after canceling the check-in of one of them, the page will display the “Select passengers to check-in” block with the passenger for whom check-in was canceled, and the “Check-in passengers” block with the passengers registered for the flight.
To change your reservation, if your chosen rate allows it, you can contact our Contact Center. Do not forget that the majority of tariffs provide for the possibility of changing only before the departure of the flight, which is indicated in it, so try to contact in advance.
You will receive a mobile boarding pass in the form of a two-dimensional barcode. Mobile boarding pass must be saved on your mobile device for presentation at the airport and on board the aircraft at any time and without access to the Internet. (see the section Terms of registration using a mobile device).
To check in for a flight:
1. Run the application
2. Go to the “Check-in” section
3. Enter the Reservation Code (or FFP Number) and Surname
4. Click the Register button.
5. Select passengers to check in.
6. Choose a seat in the plane by clicking on the appropriate seat icon
7. Confirm your choice by clicking on the “Save” button.
8. Get a boarding pass. If necessary, you can send it by e-mail or print