What are e-tickets and how do they differ from paper tickets? What is itinerary receipt?
An electronic ticket or e-ticket is an electronic document that certifies a contract of air transportation between a passenger and an airline. E-tickets are issued in electronic form. In fact, this is the electronic form of the usual paper ticket.
Such tickets can not be lost or forgotten, because all data is entered in a special information database. We recommend our passengers to carry with them a printed itinerary receipt, which you will receive in your email after you have successfully paid for the ticket. The itinerary is a confirmation that you have purchased an electronic ticket. You may need it at the airport during check-in, during border, customs and other controls. Itinerary receipt will also help not to forget the flight number, time of departure, arrival or transfer.
How to read the route receipt?
The itinerary receipt contains information about the airline and the flight (two-letter carrier code, its transcript, flight number, departure point, arrival point, date and time of departure and arrival of the flight, ticket number, reservation number with which you can go online registration), information passengers and documents on which the ticket was issued, as well as additional information that may be useful to passengers.
What should I do if I have not received, lost or deleted the letter with the itinerary receipt?
If you know the order number and phone or email, you can on the website
Do I need to take a route receipt to the airport?
Itinerary receipt may be required when passing through passport control at foreign airports as proof of the presence of a confirmed return flight or travel further to third countries.
How to check the status of my booking?
Can I get a refund for an unused ticket?
You need through the “My Order” on the site
If you have problems creating an application, you can always contact customer support by calling 8 (800) 775 1755. The amount of the refund will be calculated according to the rules for the application of the air fare.
How to return or change the ticket?
If, for any reason, you have decided to refuse tickets already booked or to exchange them for tickets of another flight, make a request through My Booking.
Conditions for refusal of flight, return or exchange of air ticket depend on the fare of the airline. Most airlines offer tickets with a non-refundable fare. In addition, for the return operation, Biletix charges a fee for each ticket.
In case of failure of the flight at the request of the passenger (voluntary refund), Biletix makes a refund for an unused ticket. For late refusal of the flight (as a rule, less than a day before departure) an additional charge may be withheld from the passenger.
In case of refusal of the flight due to reasons beyond the passenger’s control – cancellation or delay of the flight, lack of seats on the flight and
If you have a ticket on the airline’s letterhead and the flight was canceled or delayed after you have checked in, do not forget to receive the flight coupon of your ticket from the registration service. If there is no flight coupon, the ticket is considered used and is not accepted for return.
To exchange a ticket you need to fill out an application through “My order”.
How to return air tickets for visa denial?
As a rule, when a visa is refused, a forced return is issued. However, it all depends on the rules of each particular tariff. We recommend that you carefully read the fare rules if you buy a ticket, but are not sure whether they will give you a visa.
What if I am late for my flight?
If you are late for the flight, first of all you need to contact the check-in desk at the airport and try to exchange your ticket for another time of departure, if this implies the fare rules of your ticket. You can also contact our support service by phone 8 (800) 775 1755 or write a message through “My order” on the website
What should I do if the flight is canceled or postponed?
Our specialists will inform you about the cancellation or transfer of the flight via the e-mail indicated in your order. No actions with the ticket will be made without your consent.
What is the price of an air ticket?
How to buy tickets for
About 5,000 tourists buy tickets every day using the Biletix service. It is easy and convenient to search and book flights with us.
To book a ticket, you need to determine:
- Flight type (one way, both ways, difficult route);
- City of departure and arrival;
- Flight date;
- Number of passengers;
- Click the “Search” button
- Choose your favorite flight;
- Enter passenger data;
- Remit payment.
Immediately after the payment, an electronic air ticket and a route receipt will be sent to your mail, indicating that you bought air tickets.
You can not pay for the tickets immediately. Having booked tickets, purchase them within 24 hours, having paid them in a way convenient for you – by credit card, in Svyaznoy communication shops or in the Alfa-Click system.
If you have any questions or difficulties during the booking process, you can always contact a support specialist.
When is it more profitable to buy tickets?
It is the most profitable way to buy air tickets for regular flights in advance, several months before the departure date. As we approach the date of departure and fill the flight, air ticket prices increase. Therefore, the sooner you start looking for the air ticket you need, the more likely you are to find low-cost options. Also, do not wait for cheap air tickets during the holidays.
If you want to buy tickets as cheap as possible, vary your search dates. Airfare prices may vary significantly even on neighboring dates. Therefore, when searching, look at the maximum number of options. The more different date combinations you go through, the more likely you are to find the minimum price. Try to include in the dates of your stay in the country the night from Saturday to Sunday, which will allow you to save a significant amount. Also try not to stay in the country for more than a month, since the main tariffs are calculated for this period of stay, and then there is a significant increase in prices. Keep in mind that by buying round-trip air tickets, you save about 35% of the cost compared to buying two air tickets in one direction.
Can I book a ticket through Biletix support service?
You can book air tickets only by yourself through the search form on the website “
According to what documents can I book tickets?
To book a ticket, you need one of the following passenger identification documents:
- Passport of a citizen of the Russian Federation (for domestic flights, as well as flights to Belarus and Kazakhstan);
- International passport;
- Birth certificate of a citizen of the Russian Federation (for children up to 14 years old);
- A foreign document issued to citizens of the CIS, the Republic of Latvia, the Republic of Lithuania and foreign countries;
- Seaman’s passport;
- Military ID;
- Temporary identity card of a citizen of the Russian Federation.
To travel with children under the age of 18 in the international direction or in the domestic direction in transit through the territory of the CIS, the passenger must have the necessary documents to cross the state border, including the notarized consent of the parents (guardians, custodians) to the border of the Russian Federation.
Before purchasing a ticket in the international direction, the passenger must clarify the rules and procedures for crossing the border (including transit countries) in the consular departments of these countries.
Can I book a ticket for a friend or relative?
Yes, you can purchase a ticket for any person. The only condition is to correctly enter his passport data and other necessary information. In the contact details, specify either the passenger’s email, to which the itinerary will be sent, or your e-mail address – then you will need to send the itinerary later to the passenger.
What should I do if I want to book an air ticket, but the passport expires?
After receiving a new passport, you need in the tab “My Order” to fill out an application to change the data. To do this, you will need copies of your passports – old and new. Some airlines require payment for the change of information in the reservation. Biletix charges an additional fee for the exchange.
What are fare rules and how to read them?
The fare rules are the conditions of passenger transportation on this flight, which you should get acquainted with when buying air tickets. On Biletix, fare rules are listed after information about each flight in the search results window.
Typically, the rules of the tariff spell out restrictions on the length of stay at the destination, the number of transfers during the flight, discounts for children and infants and the conditions of exchange and return. In most cases, the fare rules are in English. We offer our clients the opportunity to translate the rules into Russian using a free online translator.
Can the cost of the flight rise, until the reservation is purchased?
Since the reservation of a ticket to the time of purchase is kept for 24 hours, during this period tickets for the fare you have chosen may end. The cost of the flight is guaranteed only at the time of ticket issuance. Therefore, we recommend to pay at the time or immediately after booking.
How to book tickets for children?
At Biletix you can get up to 6 children’s air tickets, but always with at least one adult passenger in one order.
To buy a ticket for a child, when booking, select the age category to which the child belongs: 0-2 years old or 2-12 years old. Almost all airlines offer discounts on airfare for children: for babies (0-2 years old), as a rule, the discount amount is 90% of the standard fare; for children (2-12 years old), as a rule, the discount amounts to 25% of the standard fare; for children over 12 years old tickets are booked at standard rates. When making your reservation, make sure that you have entered data on the age of the child traveling with you. The age of the child on the day of the flight must match the selected category of ticket.
If you have already bought a ticket and need to purchase a ticket for a child – go to “My order”, click on the tab “Additional ticket”, select the type of ticket, fill in the passenger data. Within 24 hours, our support team will contact you.
How to check in online?
When booking air tickets, you can arrange the “Check-in” service by specifying the required seats in the aircraft cabin and our specialists will register you for the flight. Boarding coupons will be sent to the email that is specified when purchasing tickets. Or perform this operation yourself.
Traditionally, check-in takes place at the airport at the check-in desks or via self-service kiosks. If the airline provides online check-in services, you can use it on the website 24 hours before the departure of the aircraft. To check-in for a flight on the airline’s website, you will need a ticket number / reservation code and passenger’s name. You can find this information on your itinerary receipt that Biletix sent you.
When booking air tickets, you can arrange the “Check-in” service by specifying the required seats in the aircraft cabin and our specialists will register you for the flight. Boarding coupons will be sent to the email that is specified when purchasing tickets. Or perform this operation yourself. Traditionally, check-in takes place at the airport at the check-in desks or via self-service kiosks. If the airline provides online check-in services, you can use it on the website 24 hours before the departure of the aircraft. To check-in for a flight on the airline’s website, you will need a ticket number / reservation code and passenger’s name. You can find this information on your itinerary receipt that Biletix sent you.
What is a connecting or transit flight?
The connecting flight is operated by one airline or by different airlines that are members of the same alliance. For flights with docking from the starting point to the final destination, one ticket is valid. In this case, the baggage registered at the point of departure is issued at the final point of arrival, regardless of the number of connecting segments. A transfer with a transfer means that a tourist makes a transfer independently at any airport, flies by various airlines, and he must purchase several air tickets for each of the flight segments and independently register their luggage each time. If one flight is canceled or delayed, the cost of a ticket for another flight is not refunded and the passenger will have to buy a new ticket.
In the event of a flight delay within a connecting flight, the airline is obliged to deliver the passenger to the final destination. The airline can independently determine the flight, based on the load direction, or return the passenger money without deduction of penalties for unused sections of the flight. The airline should provide passengers with hot meals when waiting for departure of the flight for more than four hours and then every six hours during the daytime and every eight hours at night. The airline must accommodate the passenger at the hotel while waiting for the departure of the flight for more than eight hours during the day and more than six hours at night, and also provide a transfer from the airport to the hotel and back. Also, the airline must take to store the luggage of passengers. Responsibilities of the airline are described in detail in the law “On Approval of the Federal Aviation Regulations – General Rules for the Carriage of Passengers, Baggage, Cargo and Requirements for Serving Passengers, Consignors, Consignees”
If the airline offers a short connection within the framework of a connecting flight, this means that the airline guarantees that this time is enough for the implementation of the connection. If the passenger does not have time due to the fault of the airline, the airline is obliged to offer another flight or refund money, as well as provide the services indicated above.
How to order special food on board?
Hot meals are provided only for long flights. Low-cost airlines in most cases offer food on board for a fee.
Some airlines provide the possibility for passengers to choose a special menu – this may be diet food, vegetarian food, kosher or halal food, etc.