For all manufactured goods and work performed, manufacturers and performers can set an expiration date, as well as indicate their warranty period. During these periods, the seller bears full responsibility for the goods and the buyer has the right to make claims on the quality of the goods, as well as to demand compensation for the losses incurred.
There is a list of goods for which the expiration date is mandatory. Otherwise, if they do not specify the period of their storage or the expiration date, the terms are provided during which you can file any claims.
The concepts of shelf life and shelf life, as well as service life have different meanings and therefore the buyer needs to know them. It is important for you to know these terms, because within the specified periods you can make claims to the seller or the contractor, and you can also demand compensation for the losses incurred.
The term of service is the period during which, according to the Law "On Protection of Consumer Rights", the manufacturer assumes responsibility for the work of the goods, and is also responsible for all identified deficiencies.
During the service life you are entitled to:
– to carry out repairs and maintenance of the purchased goods;
– requirements for identified deficiencies;
– for damages.
When the service life is not set, you can make your demands for 10 years from the time of purchase of the goods, and if it is not specified, then from the time of its release, which must be documented. The manufacturer is not obliged to establish the life of the product, it is his right. Only for products that after the expiration of the specified period may pose a danger to humans, the manufacturer must establish a service life.
The expiration date is the period after which, the product is considered unsuitable for its further use.
During this period you can:
– make demands for all identified deficiencies of the goods;
– claim damages.
Expiration date must be installed on the following products:
– on all food;
– on the goods of the perfumery and cosmetic line;
– on manufactured drugs;
– for manufactured household chemicals and other similar products.
If the product you purchased does not have a residual shelf life, the consumer can make claims that have arisen within a reasonable time, which will differ for different products, but not more than 2 years from the time of purchase.
The warranty period is the period during which when detecting defects in the product manufacturer must meet the requirements of the buyer. During this period, you have the most rights to make claims to the identified deficiencies in the acquired product or work performed.
Specifying the warranty period is also a right, not a direct responsibility of the manufacturer. If it is not installed, then you have the right to make all demands in a reasonable time, which can not exceed 2 years from the date of purchase of the goods.
If the warranty period for the work or service you have not established, you can also make claims that have arisen for 2 to 5 years from the time they were received.
After the end of the product’s life, the seller or manufacturer shall not be liable for any failures, unless the consumer has been harmed.
Compensation for harm occurs in the following cases:
– there are no terms of service or shelf life for the goods, although their establishment is provided for by law;
– consumer did not provide complete information about the service life of the product;
– the buyer was not informed about the conduct of certain actions that must be completed after the specified period;
– goods, which after the expiration date, is a danger to humans.